Order process

Delivery

Delivery is made to the delivery address you have given. Please ensure that the latter has been given correctly. Additional information such as delivery time or a telephone number make it easier for the commissioned logistics company to make delivery. Should delivery not be possible, a notice of delivery will be left at your address. If delivery is still not possible then the shipment will be returned to our premises. 

In that case the purchase sum will be refunded. For delivery within the EU, on average a period of seven workdays from the order date is required. Delivery is either made by postal service or, upwards of a certain delivery quantity, by a forwarding agent. The bottles of vintage wines (wines from the years 1960 to 1985) are given a rough cleaning before delivery. Should you not want this, please inform us of this in the text field “Special wishes” on the order form. Deliveries outside of the EU are currently only possible by special request.

Complaints about delivieries

All products are carefully checked before they are dispatched. Please also check your delivery immediately upon receipt for shipping damages, completeness and correctness. By way of information: all products are shipment insured. Shipping damages must therefore be reported immediately upon receipt and additionally announced by email or fax. Complaints received at a later date cannot be acknowledged.

Freight costs

We deliver carriage free within Austria and outside of Austria as well for orders of euro 150 or more (within the EU). For orders under euro 150 outside of Austria the freight charges are shown in the invoice total (see also the shopping cart) and added on.

Customs, taxes and charges

Our product prices contain only statutory Austrian taxes. If additional import duties, taxes as well as charges for customs clearance are incurred in the recipient country then these must be paid by the buyer.
Please ensure that you as the buyer comply with all laws and regulations of the recipient country.

Offers

Our offers are not binding and without obligation. The quantities in the shop are up to date, but not current by the hour. Due to the limited volume of certain vintage years, a sell-out situation may occur while you are ordering. We ask for your understanding that we must always accept the first order to come in.
Should an item you have ordered be sold out then you will be informed about this by email.

Seller´s right of withdrawal

In case of force majeure we are entitled to withdraw from the contract without the buyer being able to raise damage compensation claims for failure to fulfil.

Disclaimer

We do not assume any responsibility for any damages or losses caused to the buyer by use of the software and/or the purchase of products in the virtual shop.

Quality

For all products that can be ordered via our shop we or our oenologists, who regularly taste the wines, guarantee flawless quality. Should you nevertheless have occasion to complain then please inform us per email or fax. Your complaint will be answered promptly.

Corks

It can unfortunately not be excluded that a wine sealed with a natural cork has a flaw in the cork. Naturally you will in that case be given a replacement by delivery of merchandise of equivalent value. Please transmit any information on this by email or fax.